Frequently Asked Questions

Thankfully this does not happen very often. However, if you did have a complaint or you were not happy with our service or treatment, then please do talk to us directly, I am sure the problem would be dealt with effectively. Failing that we do have a complaints procedure which we can provide to you on request and your complaint will be followed up directly and hopefully to your satisfaction.

We accept cash, cheque, debit and credit card.

All our therapists/clinicians are recognised by all the Medical Insurance Companies and we regularly deal with all these insurance companies. If you are not sure about your particular Medical Insurance then please enquire at our reception. You may require a treatment authorisation number from some Insurance Companies. We can then invoice directly to your insurance company or you may have to pay upfront then we give you the appropriate invoice to claim your payments back. If you are not sure please contact us. We also deal directly with many Solicitors who can sometimes authorise treatment directly with us or have the client find appropriate treatment for their injury.

This means that we are also members of the Organisation of Chartered Physiotherapists in Private Practice.

All our therapists/clinicians have been qualified for many years having all worked in the NHS, industry and with sports teams, gaining experience of many different problems with, at the very minimum, 5 years postgraduate experience. We have all done and continue to do postgraduate training and we all have to show continual professional development to maintain our qualifications and remain members of our professional bodies.

To make sure you get good professional advice and effective treatment for your problem you must always check that the therapist/clinician is Chartered. This means making sure your therapist/clinician is a member of the Chartered Society of Physiotherapists (CSP) it confirms to you that they have attended an appropriate qualifying course to degree level lasting 3 to 4 years normally and regulated nationally. This is normally followed by time spent in the NHS and then into private practice normally after approximately 5 years post graduate experience. Only properly qualified Chartered Physiotherapists, Podiatrists/Chiropodists etc can be members of the Health Professions Council (HPC) also a nationally regulated body. There are a few people who call themselves Physiotherapists but are not fully qualified Chartered Physiotherapists. The title Physiotherapist is now protected and it is therefore illegal to use the title of physiotherapist if you are not properly qualified. There are a few non chartered physiotherapists who were practicing before the title was protected and have therefore sneaked through this legal protection and have also become members of the HPC. So you must always check that your Physiotherapist is Chartered.

This is dependent on your problem and your response to treatment. We would normally want to see improvements quickly. Some conditions take a few treatments to resolve. It may be that you only need exercises and self management/rehabilitation advice which may only require monitoring or just a one off treatment with advice.

After the initial assessment your therapist/clinician will discuss their diagnosis and treatment with you then start the appropriate treatment with your consent. This may include a number of techniques including manipulation, mobilisation, electrotherapy, acupuncture, self management advice and specific exercises to name but a few and any further advice for home/sport as required.

For the initial assessment and any subsequent treatments you maybe required to undress to your underwear depending on your problem. If you are uncomfortable about this you can wear a pair of shorts and vest top. Check with us before you attend.

The assessment lasts for approximately 30 minutes and involves the clinician taking the history of your problem. This is followed by a physical assessment which normally includes observation, followed by assessing things like movement and strength seeing what you can or can't do followed by more specific testing of the affected and surrounding areas in a ordered clinical process to help the clinician diagnose your problem and plan your treatment.